Refund & Exchange Policy

1. Right to Cancel

Subject to applicable consumer-protection laws and any applicable exceptions for digital content, customers may request cancellation of their purchase within 30 days of the purchase date.

To request cancellation, you must inform BuySoftKeys of your decision by providing a clear statement through email or another appropriate communication channel.

You may contact us using the details provided in the Contact Us section below.

To meet the applicable cancellation deadline, it is sufficient for you to send your cancellation request before the relevant period expires.

Where applicable law provides mandatory cancellation or withdrawal rights for digital content, those rights may be subject to specific conditions, including whether the digital product has been supplied and whether the customer has expressly agreed to immediate performance.

3. Non-Delivery

Digital products are normally delivered electronically after successful payment.

In rare cases, technical problems, payment verification, email provider filtering, or other circumstances may prevent a delivery email from reaching you.

If you cannot find your delivery email, please first check your spam, junk, promotions, or other filtered folders and confirm that your payment was completed successfully.

If you still cannot locate your digital product, please contact us so that we can investigate the order and, where appropriate, resend the applicable delivery information.

Claims concerning non-delivery should be submitted as soon as reasonably possible after the expected delivery date so that we can investigate and resolve the issue efficiently.

5. Product Not As Described

If you believe that the product you received does not correspond materially with the product description provided on BuySoftKeys at the time of purchase, please contact our support team.

We recommend submitting such a request within 30 days of purchase and providing clear information explaining how the product differs from its published description.

Our support team may request screenshots, error messages, order information, or other reasonable evidence needed to investigate the complaint.

Refunds are not normally granted solely because a customer expected a different product, edition, feature, compatibility, or activation method than the information provided on the relevant product page.

7. Exchanges are accepted

BuySoftKeys accepts exchanges for eligible unused digital software licenses. An exchange may be approved when:

• You purchased the wrong edition, platform, duration or number of devices.
• The license has not been viewed, used, redeemed, activated or connected to an account.
• You received a product different from the product shown in your confirmed order.
• A duplicate unused license needs to be exchanged for another eligible product.
• The supplied license is invalid and our support team approves an exchange instead of a direct replacement.

When the replacement product costs more, the customer may be asked to pay the difference. When it costs less, BuySoftKeys will confirm the available solution during the exchange review.

8. Non-refundable and non-exchangeable situations

A refund or exchange may not be available when:

• The license key has already been viewed, used, redeemed, activated or connected to an account.
• The subscription period has already started according to the supplied license terms.
• The issue is caused by incompatible hardware, an unsupported operating system, incorrect installation or failure to review the product requirements.
• The customer purchased the wrong platform or edition and used or activated the license before contacting BuySoftKeys.
• The customer refuses reasonable troubleshooting, account verification or activation assistance.
• The purchase was made using incorrect customer information and digital delivery was completed successfully.
• The requested exchange product is unavailable and the original license has already been accessed or used.

9. Refund Processing

Once a refund has been approved, BuySoftKeys will initiate the refund through the applicable payment method.

We generally process approved refunds promptly. However, the time required for the funds to appear in your account may depend on your bank, card issuer, PayPal, or other payment provider.

In many cases, the refunded amount may take several business days to appear after the refund has been processed.

If you have received confirmation that a refund was processed but cannot see the funds after the applicable processing period, please contact your payment provider first and then contact us if further assistance is required.

10. How to Request a Refund or Exchange

To request a refund or an exchange, please contact our support team and provide the following information where available:

• Your order number.
• The email address used for the purchase.
• The product purchased (and the desired replacement product, if requesting an exchange).
• The reason for your request.
• Any relevant screenshots, error messages, or other information that may help us investigate the issue.

Providing complete information helps us review your request and respond more efficiently.

Before requesting a refund for an activation or installation issue, we encourage customers to contact our technical support team so that we can attempt to resolve the problem.